IT Support Technician Careers

Work Environment:

Being an IT support technician, you'd assist to identify and correct hardware and software problems for computer-users.

You can work on worksite, or remotely utilizing web based applications, telephone or email. Generally, your tasks would comprise:

• Giving training to customers on newer software applications and systems
• Installing equipment and upgrading systems
• Talking with customer to get precise nature of error
• Finding out causes for error and clarifying these to computer users
• Documenting problems and their answers for future-reference
• Repairing equipment, comprising scanners and printers
• Servicing and testing equipment

You might support outside-business clients, or work as member of team in a firm.

Qualification, Education and Experience:

If you've working-knowledge of computers, you can begin as a trainee. Though, you might develop career-prospects by accomplishing IT qualifications like:

• OCR: Third Level Certificate into Systems Support for IT Professionals
• Business and Technology Education Council(BTEC): Third Level Diploma or Certificate into Systems Support

Then again, you might be capable to obtain job by IT/electronics trainee ship. Generally, this should comprise obtaining NVQ: First to Third Level into IT Professionals.

The availability of trainee ships within your region would depend on regional employment market and kinds of abilities employers want from employees.

Check the site of eskills, for additional details regarding IT qualifications and careers.

Training Details:

Within IT sector, it's essential to persist to improve your knowledge and abilities all through your career. You can achieve this through accomplishing additional training courses, like:

• OCR: Third Level into ICT Systems and Principles
• 'City and Guilds': Fourth Level Diploma into Systems Support

You can improve career-prospects through accomplishing IT industry acknowledged certificates, e.g.:

• CCNA (Cisco Certified-Network Associate)
• MCSE (Microsoft Certified-Systems Engineer)
• CompTIA Certificate
• MCDST (Microsoft Certified Desktop-Support Technician)

The BCS (British Computer-Society) provides various vocational qualifications for employees working within IT field. For additional information, check the site of BCS.

Industry organizations, eskills and employers created SFIA (Skills Framework for Information Age) to assist you to recognize your current abilities and plan out future career-pathway. For information, check the site of SFIA.

Skills and knowledge:

• An understanding of health and safety measures
• Capability to work under-pressure, prioritize and accomplish targets
• Outstanding problem resolving abilities
• Capability to work by yourself, or as member of team
• Detailed understanding of software, hardware, operating-systems and networking
• A systematic and patient manner
• Capability to clarify problems and answers to non technical users

Salary and Other Benefits:

• Initial remunerations for IT support trainer are about £ 19,000 to £ 22,500 for a year.
• Experienced IT support technicians can get around £ 25,000 to £ 30,000.
• Senior employees having managerial duties can receive above £ 33,000.

Working Conditions:

Generally, you'd work weekly for around 38 to 41 hours. Few jobs include shift work and on call duties.

You'd work within an office. Though, you might be required to visit different divisions in your firm. If your division supports many sites, you might have to voyage to various locations or outside clients.

Different Opportunities:

You can discover work chances within IT firms, finance companies, regional authorities, and NHS. Though, large and medium sized firms utilizing IT-systems would have requirements for technical-support.

If experienced, you can advance to supervisory position or an associated field, like training or network engineering.

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