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Train Station Staff CareersResume Sample » Career Guide » Transport Careers » Train Station Staff CareersWORK ENVIRONMENT:- A train station staff is responsible for handling the clients and carrying out other duties and responsibilities on the station podium. Your tasks can comprise of:
In small stations, you might have other duties like clearing or cleaning ice and snow from the platform during the winter. QUALIFICATION, EDUCATION AND EXPERIENCE:- A general way into this profession is to apply straightforwardly to Network Rail or train operating companies. The employers will be expecting a good standard of English and Mathematics, and you might be tested on your communication and mathematics skills during your interview. You will have to pass the medical examination, which will include eyesight, fitness, and hearing and color vision. The security of rail passenger is vital, and operating companies have a inflexible policy on alcohol and drugs misuse. You can be tested for alcohol and drugs any time once you have begin with your work. Having a experience of doing a job with the public in the customer service environment and retail can give you a benefit when you are applying for the job. You can enter into this career by finishing the Apprenticeship with the train operating company (TOC). The choice of apprenticeships accessible in your area will be based on the confined job markets and the kind of proficiency the employers require from their workers. To know more concerning Apprenticeships, go through the website of Apprenticeships.
TRAINING DETAILS:- You can start your job with the short introduction course which covers up:
You can build up your skills by working together with skilled station staff on the platform, in the information center and in the tickets office. You can complete Level 2 and 3 NVQ in Customer Service and Level 2 NVQ in Rail Transport Operations (Passenger Services). SKILLS and KNOWLEDGE:-
SALARY AND OTHER BENEFITS:-
WORKING CONDITIONS:- You will have to work for 40 hours in a week, in shifts which covers weekends, evenings and bank holidays. Your time will be divided into a ticket office or information center and the station podium. You will have to wear a uniform which is being provided by your employer. DIFFERENT OPPORTUNITIES:- Many jobs are expected to be with the TOC and companies that runs the light rail and metro systems (for instance London Underground). You will get the listing of TOC on the site of Network Rail.
You will be promoted to the position of station team supervisor, senior station staff assistant post or assistant station manager and eventually station manager if you are having an experience. You can also turn into a ticket inspector and advance to the post of revenue protection officer. You might get the opportunity to turn into associated jobs like train conductor, guard or driver, or take up an administration job in the station offices. For instance ticket information and sales. |
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