Information Support Specialist Resume

An information support specialist is a computer support specialist, who many a times supports the information analyst in his work. Individually, an information support specialist looks after the day-to-day problems related to computers and their software programs and hardware. In many organizations, most of the work is conducted online or using computers. In such organizations, various computer related problems tend to occur naturally. As a helper technician, an information support specialist answers the phone calls and emails from the company employees and solves their problems as per priority basis. The problems which are dealt by him may vary from non-functioning internet connections to computer hardware and system related problems. The support specialist guides the company employees through the root of the problems and advises them on how they can avoid them in the future. Small scale problems are mostly solved by specialists while the technicians are called in for major problems.

An information support specialist plays an important role when a company introduces any new technology in the market. He is one of the few experts to study the technology in depth and analyze and make it functional in the company. In short, one can say that, in the information and technology Industry, successful completion of targets is in the hands of the information support specialist.

Michael D. Bradford
4432 Wetzel Lane
Ellis Township, MI 49705
Phone- 231-290-5293
E-mail- michaeldbradford@teleworm.com

Career Objective:

Acquiring the position of information support specialist where I can contribute my excellent software and hardware knowledge as well as administrative skills.

Educational Qualification:

Diploma in Computer Hardware and Software Programming, 2007
Associate Degree in Business Management, 2006
Baltimore Hebrew University, Baltimore, MD

Key Skills:

• In-depth knowledge of computer hardware and software
• Expert in solving the Internet related problems
• Prolonged experience in IT industry, hence very well aware of the problems occurring in the field
• Proficient with technical languages and writing formalities
• Ready to work in shifts
• Good communication skills
• Ability to explain complex technical problems in simple language

Professional Experience:

Information Support Specialist- 2012- Present
Maryland Drydoc Company, Baltimore.

• Provided official and unofficial training and support in the use of end user computing hardware and software applications
• Coordinated with the user department of human resources to make certain the inspection of office automation, end user computing standards, plans, and procedures
• Performed problem analysis and resolution activities via company helpline
• Worked with other information services team to give proper education regarding hardware, software, and data essential to efficiently help out users
• Utilized WordPerfect 5.1 particularly, different versions of MS-DOS, and graphics representations

IT Supervisor- 2009-2012
Alex. Brown &Sons, Maryland, BA.

• Established human resources materials and capital needs
• Supervised 13 full-time employees
• Designed work flow systems, defined operating standards, and evaluated overall effectiveness
• Designed, structured, supervised, and managed the provision of clerical, information processing services, and corporate telephone operators
• Established expenditure and quality controls and observed performance to assure that accurate levels are sustained

Word Processing Specialist- 2007-2009
Word Processing Center.

• Managed all information transactions
• Developed detailed knowledge of core procedures and maintenance of records with the ability of gathering high preferable turnaround time
• Performed functions that included formatting and creating complex documents, retrieval of data from emails, etc.
• Analyzed requirements and handling special projects, training, and system personnel
• Acted as an administrative support specialist and supervisor in the absence of the respective personnel

As per the guidelines for writing technical information support specialist resume given above, a candidate can make his own personalized resume to apply in his desired company. With brief introduction of his previous job profile, he can catch the attention of the recruiter and make himself a strong candidate.