Fire Customer Services Representative Resume

Fire Customer Services Representative Resume Sample
(A candidate with experience)

Objective:

Looking for a Customer Services Representative job opportunity with a fire rescue and fighting company, where my skill-sets can be effectively used in providing reliable and satisfactory customer care services.

Career Summary:

I am an experienced customer services representative, with 4 years of experience in handling customer queries and complaints, specializing in fire accidents and rescue. My skill-sets help me to provide quick and reliable solutions to customer queries in emergency situations, and minimize the losses to a large extent, if possible.

Work experience:

Customer Services Representative
SWS Fire Services, Bridgepointe Parkway, Foster City, CA
(2010 - Till Date)

Duties and Responsibilities:

• Handle all incoming calls
• Providing instructions to callers for containing fire breakouts
• Keeping record of all inbound calls
• Coordinating between fire rescue team and the customer for navigating the route/way, and gathering preliminary information
• Assist customers over phone for operating fire equipment
• Gathering first hand information from the customers in identifying fire causes and type
• Providing information related to fire safety permits for businesses or event organizers
• Acting as information hub for fire victims for inquiries related to fire claims
• Updating all information on the system for quick referral

Customer Care Executive
Delta Fire Protection and Equipment, Fulton Ave, North Hollywood, CA
(2008 - 2010)

Duties and Responsibilities:

• Answer all incoming calls, and direct/transfer them to appropriate section/department
• Assisting customers in operating fire equipment
• Providing first hand information to callers for fire detection and suppression
• Guiding the fire rescue team to reach the spot, in coordination with GPRS and the customer
• Making promotional and informational calls to local residents for fire awareness and related campaigns
• To help businesses and even organizers in gathering information on installation of fire safety system, for seeking mandatory fire safety licenses and certificates
• Providing information to insurance and investigating agencies on various fire accidents
• Coordinating between fire team and medical team for providing first aid and transporting the victims
• Maintaining record of all fire calls and response
• Keeping the site updated with latest status of all customer complaints and queries, and additional information, if any.

Academic Summary:

• Course: Certificate course in fire rescue and management
  Year: 2007 - 2008
  Institute: Delta Fire Protection and Equipment, Fulton Ave, North Hollywood, CA
• Course: B.Com (Bachelors of commerce)
  Year: 2004 - 2007
  Institute: California coast university, Spurgeon St., Santa Ana, CA

Professional Skills:

• Knowledge of fire equipment
• Ability to handle emergency calls with patience
• Operating knowledge of EPABX (Electronic Automated Private Branch Exchange)
• MS office expertise
• Meticulous work approach
• Administrative skills
• Quick decision making ability

References:
Will be provided upon request.

Declaration

I, hereby, declare that the information shared above is true to best of my knowledge and belief. The same can be supported with relevant documents, if required.