Customer Service Manager Resume

Seeking a job position as a Customer Service Manager, in a well-established organization, where my exceptional communicational and interpersonal skills would be challenged to a greater extent. Wish to serve the customers and enhance the quality of customer service.

Career Summary:

Expert and qualified in handling different customer operational services; ten years of experience in the field of customer service. Rewarded for handling the customers and improving the customer service quality.

Qualification:

• Certified Program in Business Communication from New Jersey City University, New Jersey, NJ
• Completed Post Graduation in Project Management from Eastern New Mexico University, New Mexico, NM, in March 2003 - Grade A
• Completed Graduation in Business Administration from City University of New York, New York, NY, in 2001 - Grade A
• Completed High School from William Community High School, in 1998 with Grade A in Commerce

• Qualified in handling and maintaining the customer service department
• Ten years experience in the field of customer service
• Outstanding verbal and written communicational skills and abilities
• Qualified in planning important strategies for business development
• Expert in formulating new policies and procedures for customer satisfaction
• Capable of handling different team members efficiently

• Expert in handling the complex ACD system and associated technologies
• Skilled and well-trained in handling different kinds of Microsoft packages like MS-Access, MS-Excel, and other MS-Office software packages
• Comfortable to work on varied platforms like Windows XP, Windows Vista, Linux, etc.
• Skilled in dealing and compiling on-line export orders and associated control regulations
• Efficient in controlling the balanced scorecard, reviewing the accounts, supervising the e-Commerce teams, etc.

Current Employer: Hempel Controls Incorporation (2007 - till date)
Designation: Customer Service Manager

Job responsibilities:

• Looked after the implemented account directives and efficiently handled the export control regulations
• Efficiently designed, handled, and reviewed the customer service management strategies for business developments
• Assisted the operation management team for satisfying the queries and comments of the customers or clients
• Supervised the assigned work of the customer service agents who directly interacted with the international clients
• Handled the feedback forms and comments directly received from the domestic and international clients

Job responsibilities:

• Assisted the Senior Customer Service managers in supervising the overall property and its associated maintenance work
• Looked after the important queries of the customers, and satisfied their doubts for their products
• Handled the sales and collections, and also managed the various operations of customer service efficiently
• Trained the supervisory staff, and new staff members in developing their knowledge base and customer service skills
• Responsibly handled the calls of important customers or clients and maintained complete records of associated services

• Honored for successfully reaching the specified account retention target of 91 percent
• Consistent candidate and winner of several awards for skillfully handling the public relation issues and queries
• Rewarded for developing new strategies and policies in order to improve the customer service business at workplace in Hempel Controls Incorporation
• Winning team member of the regional level rugby team, New Mexico
• Awarded with 'Best Customer Service Manager' award, for handling different accounts, answering the queries of the clients, supervising the market, etc., at workplace in Crown Public Moldings Pvt. Ltd.

Willing to relocate anywhere in North Carolina and New York

Declaration:

I hereby declare that the above-mentioned information is correct and true as per my knowledge.

(Signature)

Patricia J. Gaines

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