Customer Service Representative (Credit) Resume

Aspire to achieve a challenging position as a Customer service credit Representative, in a well -reputed organization, where I can enhance my management skills, and prove a quality asset to the organization.

Career Summary:

Expert and capable of handling the quality analysis, and program development department; six years of experience in the field of customer service. Awarded for efficiently handling and maintaining the human and public relations.

Qualification:

• Certified Program in Project Management from Delaware State University, Delaware, DE
• Completed Post Graduation in Human and Public Relations from George Washington University, District of Columbia, DC, in March 2003 - Grade A
• Completed Graduation in Business Administration from College of Central Florida, Florida, FL, in 2001 - Grade A
• Completed High School from Wright Community High School, in 1998 with Grade A in Commerce

• Expert in handling the important credit and associated sales evaluation
• Six years of experience in the field of customer service
• Possess outstanding verbal and written communicational abilities
• Capable of handling the international change orders, and associated invoices
• Expert in multi-tasking, and filing variety of documents for various clients
• Complete knowledge and understanding towards bank transactions

• Qualified in handling the commercial orders, and their associated on line invoices
• Competent and skilled in handling different kinds of Microsoft packages like MS-Access, MS-Excel and other MS-Office software packages
• Comfortable to work on varied platforms like Windows XP, Windows Vista, etc.
• Familiar towards different software processing like Micros, Nautilus, PARS, etc.
• Well-trained to handle various credit analysis, manage the tax preparation, interact with various international delegates, etc.

Current Employer: Los Angeles Utility Corporation (2007 - till date)
Designation: Customer Service Representative (Credit)

Job responsibilities:

• Efficiently managed the high-volumed workload, and skillfully handled the challenging calls of the clients
• Supervised the important training modules and workshops for enhancing the productivity and work performance
• Skillfully handled and resolved all kinds of necessary queries and inquiries of domestic and international customers
• Managed and supervised all incoming calls of policy holders, and resolved the problems and errors present in the policy
• Took maximum initiative in handling the complex credit issues of the customers, and focused to resolve them quickly

Job responsibilities:

• Assisted the senior staff members and representatives in handling the important credit calls of the customers
• Systematically handled the daily transaction of every accounts, and supervised the important customer needs and requirements
• Assisted the senior representative in planning and designing of bank customer relationship management systems, and their associated strategies
• Maintained daily, monthly, and annual revenue records, and the credit generated for service center traffic
• Actively participated in handling the presentations, meetings, and conferences, for improving and building new credit associates

• Honored for reviewing the credit policy and procedures, in order to improve the business
• Consistent candidate and winner of several awards for providing 100 percent satisfactory customer service
• Rewarded for resolving each and every written and mailed queries, within the specified time-frame at workplace, in Los Angeles Utility Corporation
• Winning team captain of the regional level rugby team, Florida
• Awarded with ‘Best Customer Service Representative’ award, for looking after the important customer calls, handling the corporate expectations, resolving the queries of the international clients, etc., at workplace in City Trust Financial Society

Willing to relocate anywhere in Washington D.C. and Minneapolis

Declaration:

I hereby declare that the above-mentioned information is correct and true as per my knowledge.

(Signature)

Cynthia J. Smith

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