Customer Service Representative (Sales) Resume

Looking for a challenging position as a Customer Service Sales Representative, where I can enhance my communicational skills and abilities, and assist various domestic clients in solving their queries. Wish to achieve maximum corporate goals.

Career Summary:

Organized and self-motivated to efficiently handle the sales contracts and associated services. Capable of dealing with various international clients; seven years of experience in the field of customer service. Honored for demonstrating new techniques to resolve customer problems. Qualification:

• Certified Program in Computer Applications from Western International University, Arizona, AZ
• Completed Post Graduation in Sales Management from Jacksonville State University, Alabama, AL, in March 2003 - Grade A
• Completed Graduation in Business Administration from Harding University, Arkansas, AK, in 2001 - Grade A
• Completed High School from Prescott Community High School, in 1998 with Grade A in Commerce

• Possess exceptional communication and interpersonal skills and abilities
• Seven years of experience in the field of customer service
• Complete knowledge and understanding regarding the market growth, and its associated sales trends
• Capable of maintaining the follow-up techniques and handle the quality of sales service
• Expert in handling the customer service representatives
• Skilled in supervising the sales department and handling the relations issues

• Proficient in handling various computer applications for sales services
• Competent and well-trained for handling different kinds of Microsoft packages like MS-Access, MS-Excel and other MS-Office software packages
• Expert and comfortable to work on varied platforms like Windows XP, Windows Vista, Linux, UNIX, etc.
• Familiar to work with various applications like QuickBooks, HTML, Adobe Acrobat, etc.
• Well-trained to respond towards the inbound service calls, handle the queries of the clients, maintain the sales service quality, etc.

Current Employer: Jeanette Sales Enterprise (2007 - till date)
Designation: Customer service Representative (Sales)

Job responsibilities:

• Skillfully handled the clients and recommend new products based on the cost, availability, and requested specifications
• Maintained the customer or clients profitability profiles, and supervised the standard sales procedures accordingly
• Systematically filed and handled the requests of every client, and maintained a perfect record of every sales call
• Monitored the activities of other customer service agents, and resolved the queries of the domestic clients
• Efficiently checked the availability of the requested products, and handled the on-line sales activities

Job responsibilities:

• Trained the new staff members, junior representatives, and agents to efficiently handled the shipment of requested orders
• Contacted the international clients for resolving any kinds of problems or complaints regarding sales procedures
• Communicated with the purchase department, and looked into the unexpected rise or fall in demand of certain products
• Assisted the representatives and experts in promoting and marketing the sales activities
• Looked into the billing affairs, and handled the processing of the invoices, checks and credit cards

• Time-honored awards handling the company sales, and marketing materials
• Persistent candidate and winner of awards for improving the sales from 30 percent to 45 percent
• Rewarded for resolving the problems of customers, and maintaining the standard of sales services at workplace in Jeanette Sales Enterprise
• Winning team member of the regional level handball team, Texas
• Awarded with ‘Best Zoologist’ award, for efficiently working in the fast-paced, and high-volumed financial sector at workplace in Gibson Financial Sales Associates

Willing to relocate anywhere in Arizona and New York

Declaration:

I hereby declare that the above-mentioned information is correct and true as per my knowledge.

(Signature)

Patsy R. Ryan

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