Technical Support Specialist Resume

Technical support refers to offering troubleshooting and other necessary technical help to the technology users, and a technology support specialist ensures that all such technical operations are carried out smoothly and uninterruptedly. Hence, his principal job is to check out such technical issues properly, and solve them as early as possible.

Job responsibilities:

• Handling technical issues such as problem solving, troubleshooting, repairs etc., in a well manner to ascertain smooth organizational functioning
• Providing technological support in connection with computers and hardware, and ensuring that technical functions work at its best
• Solving technical issues and matters effectively and efficiently, to achieve overall organizational objective and assist other departments in maintaining the required database
• Assisting research and development department in carrying out research and analysis in connection with new product development
• Maintaining necessary documentation and records of such daily checks and operations to analyze technical difficulties in a better way

Resume Sample

Objective:

With a wide ranging experience at handling technical support functions, aspiring for a position of a Technical Support Specialist, where I can utilize my knowledge and excellence in the field, to solve a variety of technical issues and prove my potential.

Profile/summary:

• Experience in dealing with technical issues and matters
• 4 years of practice in handling technical work and associated queries of an enterprise
• Outstanding performance in managing technical functions exactly
• Assisted Technical Support Specialist and solved troubleshooting issues of the organization

Skills:

• Good communication skills and excellent management abilities
• Abilities to analyze and solve critical technical issues in the most efficient way
• Critical thinking abilities, and technical excellence in keyboarding, understanding work flows and quality and control management
• Outstanding performance at handling Information Technology functions

Technical skills:

• Proficient at dealing with Auto CAD (Automated Computer Aided Designing) functions
• Excellent handling of Microsoft functions
• CTSS certified

Education:

• Bachelor's in 'Computer Applications' from Massachusetts Institute of Technology in 2000
• Completed Master's in 'Information Technology Management' from the University of California
• Completed a specialized training program in 'Technical Help-desk Management'

Professional experience:

Assistant Technical Support Specialist
Reyone Engineering Works Ltd., Superstition AZ 85646
2010-till date
Role and responsibilities:

• Assisting technical support specialist in carrying out technical functions
• Providing assistance in solving computer associated issues and ensuring smooth operations
• Monitoring the development of technical infrastructure, and ensuring operational excellence, by keeping all technical work intact
• Supporting research and development team with necessary technical assistance to effectively contribute towards new product development
• Offering technological support to operations management division, and planning necessary modifications or changes in the infra structural facilities

Assistant Technical Support Specialist
Universal Engineering Industries Ltd. Baltimore, MD 217578
2009-2010
Role and responsibilities:

• Ascertaining smooth operational functioning by solving relevant technical issues and troubleshooting problems
• Managing technical handling of a variety of tools, equipment and machinery to ensure efficient services
• Installing advanced machinery of techniques to improve operations output
• Checking, correcting and ensuring efficient work flow and establishing required connectivity and network

Achievements:

• Received 'The Best Employee of the Year 2010' award, for excellent handling of systems function, and offering consistent and loyal services to organization management

Affiliations:

• Affiliated to a Social Association working for creating environmental awareness and effectively contributing towards management of such issues, by drawing mass attention.

Mobility and Flexibility:

Flexible and adaptable to changing technological environmental demands and requirements; capable of handling high work load and abilities to give the best performance, in any circumstances.

Declaration:

I hereby declare that the above-mentioned information is correct and true as per my knowledge.

(Signature)
Jefferson A. Inman