Office Equipment Service Technician Careers

WORK ENVIRONMENT:-

Office equipment service technician installs repairs and maintains scanners, printers, and photocopier and fax machines. They are also known as field support technicians. They are responsible for handling the computer equipment.

As a service technician, your duties and responsibilities will involve:

• set up new or renovated equipment
• diagnosing and fixing mistakes on site
• performing programmed maintenance checks
• fitting substitute equipment

• returning defective equipment to servicing center
• cataloging repairs and writing up maintenance report on a hand-held PC and laptop

You might also be liable for providing training to the office staff to make use of new equipment.

You can frequently combine this job with the technical sales which involves discussing client's business necessities and recommending them on replacing and upgrading systems and equipment.

QUALIFICATION, EDUCATION AND EXPERIENCE:-

You can obtain some skills by completing the following qualification like:

• 6958 Electrical and Electronics Servicing, City and Guilds (Level 2 and 3)
• Level 3 BTEC National Award in Communications Technology
• Level 3 Certificate and Diploma in Operations and Maintenance Engineering (Electronics)

You can get into this career by completing the apprenticeship in electronic, electrical and information technology. For more details on apprentice, go through the website of apprenticeship.

As a field support technician you will need a driving license and a normal color vision.

TRAINING DETAILS:-

Once you have started working, you will normally get in-house training on definite equipment. You will also remain present at training courses which are presented by the equipment manufacturers, which covers the machines they let out or sell.

You can also take work-based qualifications to build up you skills, which includes:

• BTEC National Certificate and Diploma in Electronic Engineering
• NVQ in Electrical and Electronics Servicing (Level 2 and 3)

If you are carrying the duties of the technical support along with servicing, go through the job side view for AV Repair and Service Technician for information of appropriate work-based credentials. You can also study high level qualification (part-time) like BTEC HNC/HND in Electrical and Electronic Engineering.

SKILLS and KNOWLEDGE:-

• excellent problem solving skills
• ability to work calmly and quickly even when under pressure
• good technological skills and knowledge of equipment
• good communication both oral and written skills
• ability to interpret technical manuals and diagrams
• ability to give quality customer service
• knowledge of health and safety topics

SALARY AND OTHER BENEFITS:-

• Equipment service technician initial salaries can be between $ 12,000 and $ 15,000 a year.
• Skilled technicians can be paid between $ 17,000 and $ 24,000.

WORKING CONDITIONS:-

You will be working for 8 hours in a day, from Monday to Friday. You might have to deal with the out-of-hours problems.

You will be based in the repair center or and office. As a field technician, you will have to move from job to job.

DIFFERENT OPPORTUNITIES:-

You will get the work with:

• companies which perform sub-contract work
• equipment manufacturers
• huge organizations with their own domestic team

Vacancies are publicized in the local job center or press with the help of recruitment agencies.

With experience, you can advance to service team leader or confined or district field support manager. You can specialize in areas like contract management, IT services, helpdesk support or training. You can also become casual.

Along with this career guidance, refer these writing tips for field contact technician resume .

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